Types of Data Services

  • Outbound Call Center Services
  • Inbound Call Center Services
  • Technical Support Services

A call center is a centralized hub where customer interactions, inquiries, and support requests are managed via telephone, email, chat, or other communication channels.

Call centre is an office setup to handle large volumes of inbound/outbound calls. The purpose is for marketing. Call centre concept came in 1980s when customers have customer service issues and staff started picking up the phone in response to issues. Companies starting implementing creating infrastructure basically a room where they sat and answered the phone and dealt with customers issues.

Outbound Call Center Services

  • Customer Satisfaction Survey Services
  • Debt Collection Services
  • Market Intelligence Services
  • Customer Follow Up Services
  • Appointment Setting Services
  • Lead Generation Services
  • Tele Sales Services
  • Telemarketing Services

Inbound Call Center Services

  • Customer Support Services
  • Order Taking Services
  • Reservation Booking Services

Technical Support Services

  • Remote IT Support Services
  • Customer Sales and Support Services
  • Email Support Services
  • Chat Support Services
  • Pre-sales Support Services
  • Post-sales Support Services